Welcome to Island West Resort
Dear Valued Island West Resort Guests,
In response to the coronavirus (COVID-19) pandemic, our office is currently closed until further notices. Our long-term renting for Motel rooms, RV sites, and Moorage are still available for local residents.
We are allowing all clients and guests who have made bookings directly with us on or before March 20th, 2020, for travel dates until May 31, 2020, to cancel without any penalty should their travel plans change.
Guests who booked via travel agents or other third parties (Booking.com, Expedia.ca, etc.)are advised to contact their booking provider for information on their policies and for assistance.
For full details and to make arrangements, guests can contact us at 250-726-7515 and leave your brief messages or email us at fish@islandwestresort.com (recommendation) Please give us at least 48 hours to process your requests if you'd like to cancel or modify a booking.
Wishing you and yours happiness and health,
Island West Resort Management and Crew
Please take note of our policies while staying with us.
Check out time is 11am - Late check outs are not available.
Check in time is 3pm - Early check ins are unavailable.
Note: Advance Moorage bookings will be accepted starting June 1st of each year. Advance bookings for Motel Rooms plus Moorage or RV sites plus Moorage will be accepted beginning October 1 of each year.
Cancellation Policy:
Motel: Bookings must be canceled 7 days prior to arrival date to receive a full refund less a $20 booking fee. There are no refunds for early check outs under any circumstance and the full amount of the booking will be charged.
Marina and RV: Bookings must be canceled 30 days prior to arrival date to receive a full refund less a $20 booking fee. There are no refunds for early check outs under any circumstance and the full amount of the booking will be charged.
Pets: Are welcome on the property but must be leashed at all times. It is also the responsibility of the owner to clean up after the pet. We have pet friendly rooms available upon request however if a pet is found in a non pet friendly room a $100 fee will be charged.
Smoking: Smoking is not permitted in any of the motel rooms. Ashtrays are available outsite however, smoking must occur away from all open doors and windows to ensure it does not enter any rooms.
Additional Fees:
A $100.00 fee applies to having to clean up after owners pets
A $100.00 fee applies to any person cleaning fish in their room
A $300.00 fee applies to guests smoking in rooms
Only authorized vehicles are allowed to be parked in the motel parking lot. Boats and trailers are not permited in the Motel parking area and will be towed if they are not in our boat and trailer storage area.